Frequently asked questions
ARTICLE QUESTIONS
The item is currently out of stock. When do you expect it to be available again? If we have received a delivery date from the manufacturer, it will be mentioned in the product description. The status in the article description is always up to date. If you would like to receive a back-in-stock email, please sign up directly in the article with your email address.
ORDER QUESTIONS
Can I place an order over the phone? Unfortunately, not, the order can only be placed via our online shop.
Can I change an already-placed order? No, the order cannot be changed once it has been placed. It can only be cancelled as long as it has not left our warehouse.
RECLAMATION QUESTIONS
How long can I return a product to you? After receiving your package, you have 14 days to send the order back to us.
How do I complain about a product or an order? We ask you to complete the complaint via your customer account. How can I return a product or an order? Please select a shipping service provider of your choice. Please do not send us any parcels that are not prepaid, these will not be accepted by our staff.
How and when do I receive my money back? Your return will be processed within 5-10 business days of receipt. After that, the repayment is commissioned. I have received a defective item.
How do I proceed? We are very sorry that you received a defective or damaged item from us. Of course, you can return the item within the warranty period. Please send us two or three photos of the damaged article with the following information: Invoice number - Item description and, if applicable, the item number - Short description of the fault. We will check the pictures and get back to you as soon as possible.
DELIVERY QUESTIONS
How fast do you ship? Depending on the workload, we will try to send your package to you within 24 hours of receiving the payment.
Which countries do you ship to? We ship within the European Union, some items are not available due to legal or sales restrictions in various countries.
Where is my package right now? As soon as your order leaves our warehouse, you will receive a shipping confirmation by e-mail. This includes the link to the tracking site. Alternatively, you can also track your shipment via your account page.
My package has been sent but does not arrive - what can I do? In this case, we would ask you to contact our customer service. We will take care of your request immediately.
How can I change my delivery address after my order has been placed? In this case, we would kindly ask you to contact our customer support. If your order is already on its way, please contact the responsible delivery service.
PAYMENT QUESTIONS
Which payment methods do you offer? We currently offer the following payment methods: SEPA Bank Transfer Credit card PayPal, Apple Pay.
How do I know if you have received my payment? We will inform you as soon as the amount has been booked. The order will then be dispatched as soon as possible. Please note that for SEPA bank transfers it can take 1-3 working days to receive the payment.